Your Jointly listing is the seller or landlord deal that is linked to an MLS ID. If it is already linked, you can refresh it to pick up what has changed in the MLS, or point it at a different MLS ID.
Both are done by the listing agent, a second listing agent on the deal, or the transaction coordinator on the listing side.
Jointly does not refresh your listing in the background. The listing information changes only when someone runs one of the two updates below.
Refreshing the listing with the same MLS ID
Use this when the MLS record has changed — a price change, a status change, updated remarks — and you want your Jointly listing to match.
On the listing, click the gear icon.
Select Update Listing from MLS.
Choose Refresh the listing using MLS ID and confirm. The MLS ID stays the same, and your Jointly listing is updated to match what the MLS now shows.
Pointing the listing at a different MLS ID
Use this when the listing has a new MLS number — a re-list, or an ID that was wrong to begin with.
Click the gear icon and select Update Listing from MLS, as above.
Choose Update the MLS ID with a new one.
Enter the new MLS ID.
Choose what happens to the listing information:
Update your Jointly listing with the information on the new MLS listing — the new MLS record becomes the source of truth.
Keep your existing information in Jointly — only the listing ID is replaced.
Do I need a new deal to re-list a property?
No. Reuse the existing listing and point it at the new MLS ID, as above.
The listing portal shows my listing as expired
That usually means the MLS ID on the listing is wrong or out of date, rather than anything being wrong with the listing itself.
Check the correct MLS number and use Update the MLS ID with a new one above. Once the right ID is in place, the listing status reflects what the MLS shows. See The Listing Portal.
The MLS record itself is wrong
Your Jointly listing shows what the MLS shows, so refreshing will not fix information that is wrong in the MLS. Correct the MLS record first, then refresh the listing.