To download documents, go to the documents page, select what documents you want to download, and then click on “Download” at the bottom of your screen. If you have selected multiple documents, you will be asked whether you want to combine them into one PDF or download them individually. If you opt to combine them into one PDF, you can arrange their order before downloading by clicking the horizontal lines and dragging them.

In the Download Options window, set Include e-signature certificates to Yes if you need the certificates. This option is set to No each time the window opens, so if you leave it, your downloaded files will not include their e-signature certificates — the most common reason a certificate seems to be missing. See Certificates of Authenticity for Electronic Signatures for details.

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You can also download the document directly from previewing the document via the download icon in the upper right corner.

Downloads from the preview do not include the e-signature certificate. If you need it, select the document on the Documents page, click Download and choose Yes under Include e-signature certificates.