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My Client is Not Receiving Emails.
My Client is Not Receiving Emails.
Jointly Support avatar
Written by Jointly Support
Updated over a week ago

If your client is not receiving emails sent through Jointly, the problem could be on your end or your client's end. Here are the steps you should take:

Identify the Issue

  1. Confirm the correct email address with your client.

  2. If the email address you have is correct, ask your client to check his or her junk folder to see if the email was marked as spam and not placed in his or her inbox. The emails from Jointly will come from "[email protected]".

How to Edit Your Client's Email Address

If the email address is not correct, you will most likely see the invalid email error shown below and you will need to edit the email address.

  1. In the Participants section of your deal, click the circle icon for the client you would like to edit.

2. Click on the pencil edit icon.

3. Type in new email and click on Save.

Note: Please see these instructions if you have two clients using the same email.

4. Once you have corrected the email, you will need to send a message to your client to

invite them to login. Click on the envelope icon in the Particpants section, select the

recipient and if you want to email, text or both. Draft your message and hit SEND.

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