A requirement on your compliance checklist is met when a completed document is attached to it. There are three ways to do that, and a fourth option if the document does not apply to your transaction.
Why the document type matters. A document is only recognised as meeting a requirement once it has a document type — that is what links it to the requirement and identifies it as one of the required documents. A file with no document type sits in your Inbox and counts for nothing.
1. Upload a document from your computer
Click ADD DOCUMENT and upload the file.
Leave the Map box unchecked if you are uploading a completed, signed document. Only check Map when you need to prepare the document for e-signature inside Jointly by adding signature fields, or to map an execution date. See Uploading Documents & Document Templates.
The most direct way is to click the requirement itself and upload there — the document is attached to that requirement straight away, with no document type to set.
2. Draft it in Jointly
If the form is in the Jointly library, you do not need a copy from anywhere else.
Click the requirement on your checklist.
Select Draft New.
The document opens as a task on your Tasks page for you to complete.
Once you have completed it and marked it ready, assign it to your clients and send it to the other agent or party for signature.
If every party signs in Jointly, the signed document appears on your Documents page on its own and the requirement is met.
If it is signed outside Jointly, upload the executed copy to the requirement yourself.
3. Set the document type on a file already in your Inbox
A document uploaded with the general Add Document button — rather than onto a specific requirement — lands in your Inbox folder and stays there until you give it a document type.
Jointly asks you to set the type in two places: on the Documents page next to the file, and inside the document when you open it.
Open the document and click Select document type. Scroll the list, or start typing the name to search it.
Click the checkmark to confirm your choice.
The document moves out of the Inbox and onto the matching requirement in your checklist.
Two side effects worth knowing:
If the type you need is not in the list, choose Other. A document with no type at all is never submitted for review.
Setting the document type also archives any open task for that document and removes it from your Tasks page.
If the document does not apply: request an exemption
If a required document is not necessary for your transaction — a form your state no longer uses, a requirement that does not fit this property, or one your broker has told you not to provide — request an exemption rather than working around it.
Click the required document on your checklist and select Request Exemption.
Enter the reason in the Add Note prompt. Your reviewer reads this, so make it specific.
The requirement changes from Required to Exemption Requested.
An exemption request counts as answered, so the requirement stops blocking your submission. The reviewer still has to approve or deny it.
If the same document is required on both sides of a deal you work, one exemption request covers both — Jointly applies it to every requirement for that document type on the deal.
Undoing an exemption request
Open the document and click UNDO EXEMPTION REQUESTED.
Why your reviewer cannot approve the exemption yet
A Compliance Manager can only approve or deny an exemption once the compliance status is In Review. While the status is still Not Submitted For Review, the approve and deny icons do not appear — no matter which roles the reviewer holds. The fix is on the agent's side: provide the remaining documents and submit the deal for review. The exemption can then be actioned.
If an exemption is denied
A denied exemption blocks the submission in the same way a rejected document does, and is cleared the same way: provide the document, or resubmit it for review. See Submitting Documents for Compliance Review.
Related
Guided Compliance Review — what the review is, who does what, and what each status means.
Uploading Documents & Document Templates — the Map box and signature fields.
Submitting Documents for Compliance Review — sending the file for review once the requirements are met.
Reviewing Documents as a Compliance Manager — what happens once your documents are submitted.
Setting Team Scenarios, Default Documents & Tasks — what puts requirements on your checklist.