If your contract documents or listing paperwork arrived as one combined file, you can split it into separate documents in Jointly.
Which documents can be split?
A document can be split only when all of the following are true:
It is filed in the deal's Documents tab.
Its status is Completed. A document that is still in progress, or still sitting in Tasks, cannot be split.
It has more than one page.
It is a PDF you uploaded, or a custom document. Forms that Jointly generates from a webform cannot be split.
How do I split a combined document?
Upload the combined document and leave the Map checkbox unchecked. It is unchecked by default, so in most cases there is nothing to change. Checking Map sends the file to Tasks to have its fields mapped instead of straight to Documents, and a file sitting in Tasks cannot be split.
Open the uploaded file from your Documents tab and click Split — or, if Jointly prompts you that it has found more than one document in the file, select Yes. The Split Document window opens, with the file's pages shown alongside the split rows. Split is briefly greyed out with a spinner while Jointly scans the file; wait a moment and it becomes available.
Jointly tries to detect the separate documents and pre-fill the page ranges for you; when it succeeds, a banner reads "We have detected multiple documents and split them for you." Check every row and correct the Page Range, Document Type and Document Name where needed. To add another range, click Add Document Split. If you can't find the right Document Type in the list, select Other. To delete a row, use the minus icon at the end of it — it appears once there is more than one row.
When every row is correct, click Save & Split.
The documents now appear separately in your Documents tab.
Why can't I split my document?
If the Split option is missing, it is one of these reasons:
The document is not Completed yet — it is still in progress, or still in Tasks. Save it so it moves to Documents as a completed document, then split it.
The file has only one page. Split only appears for documents with more than one page.
The file is not a PDF.
It is a form Jointly generated from a webform, rather than a file you uploaded.
Why won't the split form save?
Save & Split stays blocked until every row is valid. Jointly shows the reason underneath the row that has the problem:
Page ranges cannot overlap — each page can belong to only one of the new documents.
The start page must be the same as, or lower than, the end page.
Page numbers must be between 1 and the number of pages in the file.
Every row needs both a Document Type and a Document Name.
A Document Name must be shorter than 60 characters.
You need at least one split row.
What happens to the original combined document?
That depends on whether your split covers the whole file:
If the page ranges you set cover every page, the original is moved to the Archived folder. Jointly confirms it with a message reading "[filename] has been moved to the archived folder".
If you leave any page out of the ranges, the original stays in Documents, next to the new documents.
The original is never deleted. If you cannot find it after splitting, check the Archived folder.
Can I reorder the pages of a document?
No. Jointly has no page-reorder feature. Splitting a combined document separates it into the page ranges you set, but it cannot move pages into a different order.
If the pages of an uploaded scan are out of order, you can split the file and download the resulting documents, then work from those. For anything more complicated than a straightforward split, it is easier to fix the page order in the PDF outside Jointly and upload the corrected file.
You can reorder documents — as opposed to pages within a document — when you download several at once or attach them to an email: those windows let you drag the documents into the order you want.
If your document still will not split after checking the points above, reply in the chat and we will take a look.