Need help? You can reach Jointly Support right from the app.
Chat with us
Click the support button in the bottom left-hand corner of any page. Chat starts with Janet, our AI assistant, who can answer most questions right away. If you’d rather talk to a person, just ask for the team at any time.
Support hours (Central Time)
Monday–Friday: 8:00 am – 10:00 pm
Saturday–Sunday: 9:00 am – 7:00 pm
During these hours we typically reply within a few minutes. Outside them, leave your message in chat and we’ll get back to you when we’re back online.
Email
For anything that doesn’t fit in chat, email [email protected].
