Jointly

If you haven’t logged into Jointly in a while, you may experience some performance issues. To resolve this, all you need to do is clear out your browser cache by doing a hard refresh of your browser.

For instructions on how to complete a hard refresh of your browser, click your operating system below:

- <a href="#h_db41d50e38">Windows</a>
- <a href="#h_368037258c">Mac OS</a>

Hold down Ctrl and click the refresh button (located in the top left of your browser)

1. Hold down Ctrl and click the refresh button (located in the top left of your browser)
2. Or hold down Ctrl + F5

1. Hold down Ctrl + Shift + R
2. Or hold down Ctrl + F5
    

Hold down Ctrl and click the refresh button (located at the top of your browser)

1. Hold down Ctrl and click the refresh button (located at the top of your browser)
2. Or hold down Ctrl + F5

Or hold down Shift and click the refresh button (located in the top left of your browser)

1. Hold down Command + Shift + R
2. Or hold down Shift and click the refresh button (located in the top left of your browser)

Learn how to resolve performance issues by doing a hard refresh of your browser.

How to hard refresh your browser

Find answers and get help from Intercom Support and Community Experts

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Instructions for Windows

For Chrome:

For Mozilla Firefox:

For Internet Explorer:

Instructions for Mac OS

For Chrome:

For Mozilla Firefox:

For Safari: